Quality Auditor(Bpo)

2 weeks ago

Gurugram Haryana, India Saarathee CRM Pvt. Ltd. Full time

Job Title: Call Quality Auditor

Location: Gurgaon (On-site)

Company: Saarathee CRM Pvt Ltd

Employment Type: Full-Time

Role Summary:
Key Responsibilities:

- Evaluate voice calls for compliance with internal quality standards and client expectations
- Validate and analyze CSRs for accuracy and adherence to guidelines
- Provide constructive feedback to agents via live call monitoring, weekly listening sessions, and one-on-one feedback sessions
- Identify recurring issues and suggest process improvements
- Collaborate with team leaders and trainers to develop targeted coaching and training programs
- Generate sales scripts and performance-enhancement strategies
- Compile and present detailed QA reports highlighting performance metrics and trends

Qualifications:

- Graduation (Bachelor's degree in any stream)
- Minimum 2 years' experience in a Quality Assurance role within a BPO environment
- Excellent communication and interpersonal skills
- Strong analytical abilities with attention to detail
- Proficiency with call monitoring tools and QA evaluation techniques

How to Apply:
**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Application Question(s):

- Do you have experience as a quality auditor?

**Experience**:

- Quality Auditor: 2 years (required)

Work Location: In person

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