Recruitment Manager BPO

5 days ago

Gurugram Haryana India, IN Impetus Career Consultants Full time

We Are Hiring: BPO Sourcing Manager – Impetus Consultants (Gurugram Location)

Are you passionate about talent sourcing, stakeholder management, and driving hiring success in the BPO/Contact Center industry? If yes, this role is a powerful opportunity to shape high-impact sourcing strategies for leading global clients.


About Impetus Consultants

Impetus Consultants is a fast-growing recruitment partner to leading global organizations, specializing in high-volume hiring, niche talent acquisition, and strategic workforce solutions. With a strong presence in technology, BPM, and capability center hiring, we pride ourselves on high-quality delivery and a consultative approach to recruitment.


Role: BPO Sourcing Manager

Location: Gurugram

Experience: 5–8 years in BPO/BPM hiring with strong team-handling experience

Type: Full-time, Onsite

Key Responsibilities

  • Lead and manage the sourcing team focused on high-volume BPO voice & non-voice recruitment.
  • Develop robust sourcing strategies to meet aggressive hiring targets across multiple clients.
  • Use job portals, social media, internal databases, and referral programs to create a steady pipeline of qualified candidates.
  • Own end-to-end sourcing performance, including funnel management, TAT, offer-to-joining conversion, and quality-of-hire metrics.
  • Collaborate closely with internal delivery teams and client stakeholders to understand hiring needs and align sourcing plans.
  • Train, guide, and mentor junior sourcers to enhance productivity, sourcing depth, and workflow efficiency.
  • Conduct regular performance reviews, track data metrics, and optimize sourcing processes using reports and analytics.
  • Ensure compliance with recruitment standards, documentation, and client SLAs.


Skills & Competencies Required

  • Strong expertise in BPO hiring, especially mass sourcing for customer support, chat, blended, and technical support roles.
  • Proficiency in job boards, Boolean search, bulk sourcing methods, social hiring, and talent mapping.
  • Experience leading a sourcing team with a focus on performance, quality, and productivity.
  • Excellent communication, negotiation, and relationship-management skills.
  • Good understanding of hiring metrics, dashboards, sourcing funnel, and SLA-driven recruitment.
  • Ability to work in a fast-paced environment with sharp deadlines and large hiring volumes.


Why Join Impetus Consultants?

  • Opportunity to work with leading global BPOs and tech organizations.
  • A performance-driven environment that rewards innovation and accountability.
  • Clear career growth path in team leadership and client delivery.
  • Exposure to diverse hiring projects, recruitment automation tools, and modern sourcing strategies.

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