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Front Office Associate

3 weeks ago

Santacruz Mumbai Maharashtra, India Cultfit Full time

Role: Customer Service Officer

Good English communication and ability to talk to new people is important.

It is a work from office and combination of reception handling + administrative role

**Operational and Administrative Responsibilities**
- Daily interface with the Front of House Team on the weekly schedule.
- To answer all incoming telephone calls and further their enquiry to the correct departments.
- To administrate the membership data-base using Member First, recording all necessary information.
- Schedule all manual bookings including fitness programs, treatments, and personal training bookings.
- Keep reception in an immaculate condition.
- Make up membership cards for all new members.
- Ensure front desk is covered at all times.
- Coordinate all booking of treatments, personal training and orientations.
- To be knowledgeable of all areas of the club i.e., timetables treatments, sales prices.
- To provide a sales support to the sales team on tours or administration.
- To support the front of house manager and action reports and information required for monthly meetings.
- Handle guest comments and complaints professional take ownership of the issues.

**Job Types**: Full-time, Fresher

**Salary**: ₹25,000.00 - ₹28,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Weekend availability

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Andheri West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Are you willing to work in face to face customer facing role?

**Education**:

- Diploma (preferred)

**Language**:

- English (preferred)
- Health insurance