Customer Relationship Executive

5 days ago

Kammanahalli Bengaluru Karnataka, India REGAL JEWELLERS Full time

**Job Summary**:
**Key Responsibilities**:

- Greet and assist wholesale customers, ensuring a premium showroom experience.
- Develop and maintain strong relationships with existing and potential buyers.
- Handle customer inquiries regarding gold rates, product availability, bulk orders, and pricing.
- Process wholesale orders efficiently and ensure smooth transactions.
- Coordinate with sales, inventory, and accounts teams for order fulfillment and timely deliveries.
- Address and resolve customer concerns, ensuring high levels of satisfaction.
- Provide product and market insights to help customers make informed purchasing decisions.
- Maintain accurate customer records, sales reports, and follow-up logs.
- Assist in showroom management, ensuring an organized and appealing display of gold items.
- Stay updated with market trends, gold rates, and competitors’ pricing.
- Support marketing and promotional activities to attract and retain clients.

**Requirements & Qualifications**:

- **Education**: Bachelor’s degree in Business Administration, Marketing, or a related field.
- **Experience**: 1-3 years in customer relations, sales, or retail, preferably in the jewelry/gold industry.
- **Skills**:

- Excellent communication and interpersonal skills.
- Strong negotiation and problem-solving abilities.
- Knowledge of gold quality, pricing, and wholesale market trends is a plus.
- Ability to handle high-value transactions with accuracy and discretion.
- Proficiency in Microsoft Office and CRM software.
- Fluency in multiple languages is an added advantage.
- Should have proficient in Kannada, English and Hindi (mandatory)

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9539749990

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