Customer Service Executive {cse}
3 days ago
Job Title: Customer Support Executive
Location: Gurgaon
Department: Customer Service
Key Responsibilities:
- Identify and assess customers' needs to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Provide feedback on the efficiency of the customer service process.
- Collaborate with internal teams (technical, sales, logistics) to resolve customer issues.
Required Skills & Qualifications:
- Bachelor's degree in any discipline (preferred).
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Excellent communication and presentation skills.
- Ability to multitask, prioritize, and manage time effectively.
- Prior experience in customer service or support roles is an advantage.
Preferred Qualifications:
- Experience in telecom, BPO, and Tele sales industries is a plus.
- Fluency in English and Hindi
Contact person-nikita 9430049665
Pay: ₹20,000.00 - ₹31,000.00 per month
Work Location: In person
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