Cse (Customer Support Executive)

1 week ago

Gurugram Haryana, India Drimlite Full time

**Job Title**: Customer Support Executive

**Position Type**: Full-time

**Shift**: 24/7, Majority Night Shift as per US hours / 5 Days working

**Responsibilities**:

- Provide accurate information about our electric vehicle products, services, and processes.
- Resolve customer complaints and issues efficiently to ensure customer satisfaction.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other team members to ensure consistent service delivery.
- Continuously update knowledge of electric vehicle industry trends and company products.

**Requirements**:

- Excellent communication skills in B2 or C1 US English, both verbal and written.
- Typing speed: 35 WPM, 90% accuracy.
- Graduation degree preferred.
- Experience in BPO, particularly in an international process, is preferred.
- Freshers with exceptional communication skills are welcome to apply.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹29,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Fixed shift
- Monday to Friday
- Night shift
- US shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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