Product Support Executive

7 days ago


Gurugram Haryana, India Datacultr Fintech Full time

POSITION - Product Support Executive

ROLE - Individual Contributor

DIVISION/VERTICAL - Growth

WORK LOCATION - Suncity Success Tower, Sector 65, Gurugram WORKDAYS - 6 days’ Work From Office (Rotational Week-offs) SHIFT TIMINGS - 08:00 am to 08 pm

QUALIFICATION - Any Graduate

NOTICE PERIOD - Immediate Joiners only

ABOUT ROLE

As a Product Support Executive team member you will be maximizing the sustainable value for our customers and in turn our organization through long-term customer success strategies. You will be working with a targeted list of our strategic customers and be accountable for ensuring they are successfully adopted and realize value from all our products. You will be accountable for customer retention, satisfaction and expansion of your customer portfolio.

RESPONSIBILITIES

 Listening to our B2B Customer’s concerns and handling product related complaintsor queries on TAT basis.

 Contribute ideas to resolve customer problems to improve productivity.

 Maintain and update customer documentation as needed.

 Handle customer complaints, provide appropriate solutions and alternatives withinthe time limits; follow up to ensure resolution.

 Actively listen to the concerns with a Solution Oriented approach.

 Manage transactions over CRM

JOB DESCRIPTION | DATACULTR

KEY REQUIREMENTS

 Must have 0 - 3 years of experience required in any Technical Support Process orrole

i.e. Customer Service, preferably with an IT Consulting or training company.

 Active Listener.

 Must be proficient in any of the above mentioned languages along with English.

 TAT oriented approach.

 Good working knowledge with Microsoft Excel or Microsoft Suite.

 Excellent communication and interpersonal skills.

PERK AND BENEFITS

 Flexible working hour

 Professional Development-Continuing education, up skilling

 Exciting work culture

**Job Types**: Full-time, Permanent, Fresher

**Salary**: Up to ₹300,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Work Location: In person

**Speak with the employer**
+91 7970611162



  • Gurugram, Haryana, India Datacultr Fintech Full time

    POSITION - Product Support Executive ROLE - Individual Contributor DIVISION/VERTICAL - Growth WORK LOCATION - Suncity Success Tower, Sector 65, Gurugram WORKDAYS - 6 days’ Work From Office (Rotational Week-offs) SHIFT TIMINGS - 08:00 am to 08 pm QUALIFICATION - Any Graduate NOTICE PERIOD - Immediate Joiners only ABOUT ROLE As a Product Support...


  • Gurugram, Haryana, India Datacultr Fintech Full time

    POSITION - Product Support Executive ROLE - Individual Contributor DIVISION/VERTICAL - Growth WORK LOCATION - Suncity Success Tower, Sector 65, Gurugram WORKDAYS - 6 days’ Work From Office (Rotational Week-offs) SHIFT TIMINGS - 08:00 am to 08 pm QUALIFICATION - Any Graduate NOTICE PERIOD - Immediate Joiners only ABOUT ROLE As a Product Support...


  • Gurugram, Haryana, India SWARAN SOFT SUPPORT SOLUTIONS PRIVATE LIMITED Full time

    **Position**: Business Support Executive **Location**: Gurugram, India (On-site preferred) **Company**: Smartians AI Private Limited **About Us**: **Key Responsibilities**: - ** Administrative Coordination**: - Manage calendars, meetings, travel schedules, and event logistics for leadership and core team. - Maintain digital and physical records,...


  • Gurugram, Haryana, India INK IT SOLUTIONS Full time

    Hi All, We're Looking for **Loan Origination System (LOS) Production** Support Consultant for Gurgaon location with minimum 4+ yrs Experience of supporting LOS journey of secured business. Domain understanding. Basic understanding of sales, credit and operations functioning. Understanding Application support (production/pre-prod and UAT) instances Basic...

  • Sales Support

    1 week ago


    Gurugram, Haryana, India Swaran Soft Support Solutions Full time

    Responsibilities - Customer service: Answer customer questions and provide troubleshooting assistance - Administrative tasks: Schedule meetings, maintain customer records, and update sales systems - Sales analysis: Conduct sales analysis and prepare proposals - Sales strategy: Work with account managers to develop sales strategies - Lead management: Manage...

  • Product Executive

    1 week ago


    Gurugram, Haryana, India Ethics Group Of Companies Full time

    We are hiring for the role of **Product Executive** from the following background: **Skincare Products Range** **Ayurvedic Products Range** **OTC/Health Wellness Products Range** **Experience : 1 years - 3 years** **Working Hours : 5.5 Days** **Roles & Responsibilities**: **Market Research**:Conduct comprehensive market research to identify emerging...


  • Gurugram, Haryana, India EDGE Executive Search Full time

    The Company Our client is a global company in the fintech sector that has just been formed as a JV between two world leaders - one, a global giant in the derivatives space and second, a world leader in financial research and analytics. The new company is being formed by merging two entities, both of which are highly profitable companies with a combined...

  • Executive Assistant

    3 days ago


    Gurugram, Haryana, India NRI Support Full time

    **JOB TITLE**: Executive Assistant (EA) **LOCATION**: Gurgaon **ABOUT THE COMPANY** At NRI SUPPORT, we don’t just deal in real estate, we craft refined living experiences. We specialize in the luxury real estate segment, offering bespoke property solutions to Non-Resident Indians (NRIs) and discerning domestic clients. Our deep understanding of the...

  • Sales Executive

    1 week ago


    Gurugram, Haryana, India METFAB WIRE PRODUCT Full time

    A Sales Executive's primary responsibility is driving revenue growth by selling a company's products or services. They identify new business opportunities, build relationships with clients, and negotiate contracts to close deals. This role involves understanding customer needs, presenting compelling sales pitches, and ensuring customer satisfaction. Pay:...

  • Production Support

    1 week ago


    Gurugram, Haryana, India Virtusa Full time

    Production Support Hands on experience supporting the following technologies: UNIX shell scripting LINUX preferred Database concepts preferably Oracle & SQL scripting, troubleshooting DB related issues Experience working with enterprise messaging products preferably MQ Series, Kafka Experience using Scheduling tools preferably Control M. Nice to have Basic...