Cse (Customer Support Executive)

2 weeks ago

Gurugram Haryana, India Nat Habit Full time

Join NatHabit as a Customer Success Executive

About the Role:
As a Customer Success Executive, you'll ensure driver satisfaction by building strong relationships, addressing concerns proactively, and collaborating with teams to enhance service delivery and product insights.

**Responsibilities**:

- Monitor and support drivers, providing real-time solutions and assistance
- Collaborate with internal teams to resolve complex issues and improve service delivery
- Maintain accurate records of driver interactions and follow-up actions

**Requirements**:

- Up to 1 year in customer success, account management, or a similar role
- Strong written communication and problem-solving skills
- Proficiency in using chat platforms and CRM systems
- Bachelor’s degree preferred
- Fresher with good communication and understanding will also work

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Morning shift

Application Question(s):

- What is your current CTC ? (in Lakhs)
- What is your expected CTC ? (in Lakhs)
- What is your Notice Period?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (preferred)

Work Location: In person

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