International Customer Service Advisor

**Key Responsibilities**:

- **Customer Support**:

- Troubleshoot product and service-related issues, offering timely and effective solutions.
- Resolve customer complaints or concerns with empathy and professionalism, ensuring a positive customer experience.
- Document and track customer inquiries, interactions, and issues using a CRM or ticketing system.
- **Technical Troubleshooting & Problem Resolution**:

- Diagnose and resolve technical issues related to [insert product or service], guiding customers through troubleshooting steps.
- Work with the development or technical teams to escalate unresolved or complex issues.
- Perform basic software, hardware, or system diagnostics and provide fixes for common technical problems.
- **Customer Education & Product Guidance**:

- Educate customers on product features, best practices, and troubleshooting techniques to empower them to resolve simple issues independently.
- Create and update knowledge base articles and FAQs to help customers find solutions faster.
- **UK Market Focus**:

- Understand the unique needs and expectations of UK customers, ensuring that support solutions are tailored to the local market.
- Maintain knowledge of UK-specific regulations, standards, and customer preferences that may impact product use or support.
- **Collaboration with Global Teams**:

- Work closely with other support teams, product teams, and regional teams to ensure consistent and high-quality customer service across markets.
- Share feedback and insights from UK customers with relevant teams to improve products, services, and customer support processes.
- **Continuous Improvement**:

- Actively contribute to improving support processes, workflows, and troubleshooting guides.
- Participate in regular training and development to enhance technical and soft skills.

**Qualifications**:

- **Experience**:

- 2+ years of experience in customer support, preferably in a technical or engineering environment.
- Experience supporting customers in the **UK market** and understanding local customer needs is a plus.
- Familiarity with troubleshooting software, hardware, or system issues is highly desirable.
- **Skills**:

- Strong communication skills, both verbal and written, with a focus on providing clear and concise explanations.
- Solid problem-solving abilities, with the capacity to quickly identify issues and determine appropriate solutions.
- Experience using customer support software (e.g., Zendesk, Freshdesk, Salesforce) and CRM systems.
- Proficiency in Microsoft Office Suite and basic technical troubleshooting tools.
- Knowledge of UK-based support processes, including handling of GDPR and other local regulations, is beneficial.
- **Personal Attributes**:

- Patient and empathetic, with the ability to handle challenging customer situations calmly and professionally.
- Strong organizational skills, with the ability to prioritize and manage multiple inquiries simultaneously.
- A self-starter with a passion for helping customers and a drive for continuous improvement.
- Flexibility to work in different shifts, including evenings or weekends, based on customer needs.
- **Education**:

- Bachelor’s degree in a technical field, business, or related area preferred, or equivalent practical experience.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹31,724.48 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 7347666396