Guest Relation Executive

6 days ago

Bellandur Bengaluru Karnataka, India TRU DWELLINGS PVT LTD Full time

TRU Dwellings is looking for an enthusiastic Guest Relations Executive to manage customer interactions and ensure an exceptional guest experience. This role requires a proactive individual who can manage a range of tasks, from customer service and sales support to administrative duties, while maintaining a professional and welcoming environment.

**Key Responsibilities**:

- Greet and assist guests with professionalism and warmth, ensuring all queries are resolved promptly and efficiently.
- Manage customer relations by addressing inquiries, complaints, and concerns with empathy and professionalism.
- Maintain accurate records of guest interactions and feedback, ensuring that follow-ups and resolutions are tracked.
- Provide support to the sales team by assisting with customer inquiries and coordinating appointments for property viewings.
- Coordinate with internal departments to ensure guest requests and needs are met promptly, including liaising with housekeeping, maintenance, and sales teams.
- Ensure the reception area and guest lounge are maintained to high standards of cleanliness and organization.
- Manage inventory of reception materials, brochures, refreshments, and other guest amenities, ensuring everything is well-stocked.
- Ensure adherence to safety protocols, including monitoring access control and visitor logs.
- Support event coordination or special activities, ensuring that guest needs are managed efficiently during events.
- Stay updated on local amenities and services to provide guests with accurate information and recommendations.

**Qualifications & Skills**:

- Strong interpersonal and guest relations skills with the ability to build rapport and address concerns.
- Excellent communication skills, both written and verbal.
- Ability to manage multiple tasks efficiently and prioritize as required.
- Proficient in Microsoft Office Suite and other relevant software.
- Prior experience in customer service, sales, or receptionist duties is preferred.
- Experience in the real estate or hospitality industry is a plus.

Pay: ₹10,595.62 - ₹25,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 7204397722
Application Deadline: 05/07/2025

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