Vip Agent for India

3 days ago

Remote, India Multiverse Full time

**Role Overview**:
As a VIP Agent for India, you will manage live chat interactions on Telegram and handle phone calls when needed. You will resolve customer issues directly via our Backoffice or in collaboration with departments such as Payments, CRM, and Affiliate Management. Your focus will be on addressing deposit and withdrawal delays, bonus queries, account verification, and other common concerns, ensuring a seamless and satisfying experience for our VIP players.

**These are your responsibilities**:

- Handle live chat interactions via Telegram with prompt professionalism.
- Take phone calls to address customer queries when required.
- Resolve issues related to deposits, withdrawals, bonuses, and account verification.
- Build strong relationships with VIP players by following our VIP player list.
- Analyze customer situations to deliver tailored and effective solutions.
- Update and maintain knowledge base articles to empower self-service.
- Uphold company policies on data privacy and security, ensuring discretion at all times.

**This is what we expect from you**:

- Passion for iGaming and a customer-first mindset.
- Excellent verbal and written communication skills in English.
- Ability to manage multiple interactions simultaneously while maintaining attention to detail.
- A proactive, can-do attitude and a natural problem solver.
- Familiarity with sports and casino betting terminology is an advantage.

**This is what we require from you**:

- Previous experience in a customer support role, ideally in sports or betting.
- Sales experience is a plus.
- Ability to work independently under pressure and handle confidential matters discreetly.
- Flexibility to work weekends and public holidays as required.
- Fluency in Hindi and English, both written and verbal

**This is why you should choose us**:

- Fully remote
- Competitive salary packages
- Profit sharing
- Sports/gym allowance
- Free therapy session
- Birthday gifts:

- )
- Career growth and development
- Multicultural team
- 25 days paid vacation days
- Great work-life balance and flexibility

**Meet Milan - Your Country Manager for India**:
Hi, I'm Milan, the Country Manager for India at Multiverse. I'm originally from Serbia and hold a degree in Economics. I've always been drawn to the field of sales, occasionally straying into operational roles, but I've realized that my true calling lies in sales. :) I'm an extrovert with an open mind, passionate about psychology and understanding decision-making processes. When it comes to leadership, I lean towards a transformational style. I create an environment where the team feels comfortable sharing their ideas, opinions, and suggestions.

**Meet your team**:
Our team comprises smart and proactive individuals from different nationalities, all with a results-oriented mindset and strong communication skills. The team collaboratively works on onboarding new partners and developing sales and marketing strategies to achieve the best results and market penetration in India.

**Application process**:
**2. Psychometric testing**

**3. Interview stage**:
**4. Final decision**:

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