Desk Attendant

2 days ago

Wakad Pune Maharashtra, India Gigadocs Softtech Private limited Full time

The Housekeeping Desk Attendant acts as a central communication point between the housekeeping team, front office, and other departments. They are responsible for maintaining housekeeping records, coordinating room status updates, dispatching housekeeping staff, and ensuring efficient communication flow to support seamless room readiness and guest satisfaction.

**Key Responsibilities**:

- Maintain real-time room status updates in coordination with the front office and housekeeping teams.
- Assign daily tasks to room attendants and housekeeping staff as per occupancy and priority.
- Receive and log guest requests (extra amenities, linen, cleaning, etc.) and dispatch to appropriate staff.
- Monitor the progress of room cleaning and update system accordingly.
- Prepare daily housekeeping reports (occupied, vacant, OOO/OOS, DND, etc.).
- Communicate effectively with maintenance and front office regarding room readiness or issues.
- Handle Lost & Found items - maintain accurate log and coordinate return.
- Ensure all housekeeping communications are logged accurately and timely.
- Manage inventory records of linen, cleaning supplies, and guest supplies if assigned.
- Respond to guest queries and resolve minor complaints related to housekeeping services.
- Maintain cleanliness and organization of the housekeeping control desk area.
- Perform any other duties assigned by the housekeeping supervisor or manager.

**Requirements**:

- Proven experience in a hotel or housekeeping operations (control desk preferred).
- Strong organizational and coordination skills.
- Good communication skills (spoken and written English; local language an advantage).
- Proficiency in PMS (e.g., IDS, Opera) and Microsoft Office is a plus.
- Ability to multitask and remain calm under pressure.
- High attention to detail and customer service orientation.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

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