Front Desk

Wellington College International Pune (WCIP), partners with the Unison Group and Wellington College UK to deliver world-class education. It benefits from strong collaboration across the global Wellington network, including schools in China and Thailand.

The front desk/administrative executive will be the first point of contact for our guests. Additionally, this position provides a broad range of administrative and database support for the Head of Administrative Services and other teams.

**Front Desk**
- Greet and welcome guests/visitors when they arrive at the office.
- First point contact for all the guests and visitors. Direct visitors to the appropriate person and office.
- Ensure cleanliness and tidiness at the reception, V&A Café, meetings rooms and the Admissions Area is tidy and presentable.
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook)
- Coordinate with Admissions team for Parent’s visit to school.

**Travel Desk**
- Arrange internal and external transportations and hotel bookings for school events, activities, trips, guests, etc.
- Aiding with any travel-related questions or concerns. Managing relationships with travel agencies, airlines, hotels, and other service providers. Negotiating contracts and discounts to ensure cost-effective travel solutions.
- **Expat Management**
- Identify, negotiate and finalize suitable housing options for expat staff.
- Coordinate with landlords, brokers and vendors for lease agreements, maintenance and utilities.
- Arrange furnishings, household essentials, and initial setup as per school policy.
- Provide orientation on local amenities, transport, shopping and essential services.
- Act as first point of contact for addressing initial settlement queries and concerns.
- Maintain records for lease agreements, maintenance and terminations.

**Events Management**:

- Manage all logístical arrangements for events in the school
- Supervise vendors and service providers to ensure timely and quality delivery.
- Prepare and monitor budgets for events.
- Negotiate with vendors for cost-effective and quality services.
- Maintain event records

**Pupils Transport Management**:

- Plan and monitor daily bus routes, timings, and schedules to ensure punctuality and efficiency.
- Coordinate pick-up and drop-off points in consultation with parents.
- Supervise drivers, attendants, and transport staff
- Ensure all vehicles comply with state RTO regulations, safety norms, and insurance requirements.
- Conduct regular safety checks, audits and emergency drills.
- Maintain records of licenses, permits, compliance records, contracts and agreements.
- Maintain updated transport records
- Handle transport related queries and communication with parents
- Track and report transport expenses, budget, and cost optimization.
- Respond promptly to emergencies, delays, or breakdowns.
Ensure backup arrangements are in place.

**Facility Operations**:

- Maintain and update student and staff daily attendance records to all concerned.
- Monitor Indoor plants care and maintenance.
- Monitor medical staff attendance and communication to all concerned regarding medical services.
- Ad-hoc responsibilities to run the operations of school smoothly as given by line manager.

**Essential Experience / Qualifications Required**:

- Any Graduate
- 3+ years of experience in a similar role. Working with an educational institute would be advantageous.
- Experience in answering and screening calls, as well as scheduling appointments.
- Excellent interpersonal and communication skills.
- Exceptional ability to create a welcoming environment.
- Ability to observe business etiquette and maintain a professional appearance.

**Skills and Personal Qualities**
- Excellent communications skills, organising skills, problem solving skills, analytical skills and negotiation skills **Excellent knowledge of MS office**

**Job Types**: Full-time, Permanent

Pay: ₹600,000.00 - ₹800,000.00 per year

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Language**:

- English (preferred)

Work Location: In person