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Customer Experience Executive

3 weeks ago

Lucknow, India Cloudare Technologies Private Limited Full time

**Job Objective**:

- To ensure building and operationalizing the consumer service / installation teams in their respective territories
- Ensure to deliver on customer centric KPIs i.e. NPS.
- Ensure complaint management and personally attend to major consumer complaints in the region and ensure fast resolution.
- Manage and drive service providers in the allocated territory.
- Build capacity & capabilities in the installation teams.
- Implement initiatives in-line with Tata Steel expectations.
- Trade satisfaction management i.e to visit trade and ensure resolution of issues.

**Benefits**:

- Flexible schedule
- Health insurance
- Paid time off

Schedule:

- Morning shift

Application Question(s):

- What is your current CTC?
- What is your Expected CTC?
- What is your Official Notice Period?

Work Location: In person