Regional Customer Experience Executive

3 days ago


Lucknow Uttar Pradesh, India Titan Company Full time

**Job Requirements**

Job Title: Customer Experience Executive - Tanishq

Company: Titan

Job Category: Jewellery-SMR

We are looking for a dedicated Customer Experience Executive to join our team at Tanishq, a division of Titan. As a Regional Customer Experience Executive, you will be responsible for ensuring that our customers have a positive and memorable experience when interacting with our brand.

Key Responsibilities:

- Develop and implement strategies to enhance customer satisfaction and loyalty
- Handle customer inquiries and complaints in a professional and timely manner
- Collaborate with internal teams to improve overall customer experience
- Monitor customer feedback and make recommendations for improvement
- Stay up-to-date on industry trends and best practices in customer experience

Qualifications:

- Bachelor's degree in Business Administration or related field
- Proven experience in customer service or customer experience role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work well in a fast-paced environment

**Work Experience**

Required Skills and Experience:

- Minimum of 5 years of experience in customer service
- Proven experience in managing customer service operations on a regional scale
- Strong communication and interpersonal skills
- Ability to analyze customer feedback and implement improvements
- Excellent problem-solving abilities
- Proficiency in CRM software and other customer service tools
- Ability to work effectively in a fast-paced environment
- Bachelor's degree in Business Administration or related field preferred



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