Customer Experience Strategist
5 hours ago
Customer Experience Strategist
">We are seeking a seasoned Customer Experience Strategist to drive customer loyalty and retention. As a key member of our team, you will play a pivotal role in developing and executing strategies that deliver exceptional experiences.
">Key Responsibilities:
">Develop and implement customer journey maps across lifecycle touchpoints, leveraging expertise in segmentation, personalization, and journey mapping.
">Collaborate with cross-functional teams to design and execute targeted campaigns that meet customer needs and drive business growth.
">Analyze campaign performance data to identify areas for improvement and inform future strategies.
">Oversee vendor relationships for CRM platforms, ensuring timely resolution of operational issues and maintaining high-quality service delivery.
">
Requirements:
">A minimum of 3-5 years of experience in customer experience or lifecycle marketing, preferably in consumer tech or e-commerce.
">A deep understanding of segmentation, personalization, and journey mapping, with a strong analytical mindset and experience in campaign reporting and A/B testing.
">Hands-on knowledge of CRM and attribution tools, including Clevertap, MoEngage, Branch, etc.
">Exceptional communication and stakeholder management skills, with the ability to thrive in a fast-paced environment.
">
This is an exciting opportunity to join our team and contribute to delivering exceptional customer experiences.
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