Guest Relation Executive

18 hours ago

Beltola Guwahati Assam, India PUNO - The Adventure Park Full time

Guest Relation Executive/Restaurant Hostess /GRE

**Job Location**: Betkuchi, Lokhra Road, Guwahati -Assam

**Course Specialization**: B.Sc - Any Specialization, Hospitality and Hotel Management, B.Com - Commerce, Diploma - Management, Any Specialization, Vocational Course, Other Specialization, Hotel Management.

**Desired Experience**: 1 - 5 Years

**Skills Required**:

- Strong communication skills and should have pleasing personality.
- Excellent interpersonal skills for diplomatically handling staff and customers.
- Must be polished, professional, friendly, and have the ability to multitask and take initiative in a fast-paced, high pressure, deadline driven environment.
- Excellent guest service skill.
- Ability to work flexible hours, weekends, and holidays.
- An ability to listen and respond to demanding Guest needs.
- Accountable and resilient.
- Commitment to delivering a high level of customer service.
- Flexibility to respond to a variety of different work situations.

**Roles and Responsibilities**:

- Identify main client groups and audiences and determine the best way to communicate publicity information to them.
- Provide upscale guest service experiences for clients throughout their stay.
- Ensure Guests are properly greeted upon their arrival.
- Welcome guests during check-in and giving a fond farewell to guest while checkout. Handling guest complaints and concerns in an efficient and timely manner.
- Supervise and coordinate activities of dining room personnel to provide fast and courteous service to patrons.
- Draw up client bookings for tables and ensure that tables are set before clients arrival.
- Serve as the main point of contact for VIP Guests and ensure Restaurant staff are fully briefed on their requirements.
- Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner.
- Demonstrate a thorough understanding of all facilities and services provided within the restaurant and identify opportunities for up-selling and promoting when appropriate.
- Schedules dining reservations and arranges parties or special services for diners.
- Manage the front desk by receiving incoming calls, greeting and attending to customers.
- Inform guests about the availability of tables and direct them to the tables.
- Keep records of guests who visit the restaurant.
- Inspects dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations.
- Assist customers with answers to queries, and proffer solutions to issues within your capacity.
- Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended in a timely manner.
- Communicate with other staff, such as dinners, informing them of clients bookings, needs and complaints.
- Establish friendly relationships with regular clients.
- Comply with restaurant security, fire regulations and all health and safety legislation.
- Ensures that restaurant brand standards are consistently implemented.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

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