Customer Service Executive

3 days ago


Gurugram Haryana, India Gairme Solutions Full time

Customer Support & Sales Associate - Semi-Technical Process (Domestic Premium Voice)

Location: Noida and Gurgaon

Join the **Fuse Voice Process**, where you’ll handle **customer queries** while also engaging in **upselling and cross-selling premium products**. This role combines **semi-technical support** (helping customers with product issues) with **sales skills** (pitching upgrades and complementary products).

**Who Can Apply**
- Freshers (Any Graduates) _
- Excellent communication skills
- Typing: 25 WPM with 90% accuracy
- Graduate: 1 year of experience (any field)
- Undergraduate: 2 years total experience (minimum 1 year in customer service)
- Excellent communication and typing skills

**Salary & Benefits**
- Freshers - CL-12_
- CTC: ₹3 LPA
- In-hand: ₹18,800/month
- MIV: ₹2,500 (performance-based)
- Experienced - CL-11_
- CTC: Up to ₹4.05 LPA (20% hike on last in-hand salary)
- In-hand: Approx. ₹26,000/month
- MIV: ₹2,500

**Perks**
- 9-hour **Day Shift**:

- One-sided cab facility + ₹2,300 allowance for the other side

**Interview Process**
- **WBI Test** - Check typing speed & accuracy
- **Ops Round** - Role-related discussion

Contact: 6282679922

**Job Types**: Full-time, Permanent

Pay: ₹300,000.00 - ₹400,000.00 per year

**Benefits**:

- Commuter assistance

Application Question(s):

- Can you type 25+ words per minute with 90% accuracy?
- Please enter your WhatsApp Number

**Language**:

- English (required)

Work Location: In person



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