Dispatch Coordinator

2 days ago

Mohali Punjab, India DNA Growth Full time

**Job Title: Transportation Dispatch Coordinator - US & Canada (Fleet Tracking & Tracing)**

**Job Summary**

We are seeking an experienced US/Canada Trucking **Transportation Dispatch Coordinator**to oversee daily fleet operations, optimize driver routes, and ensure on-time deliveries. This role focuses on **real-time tracking, driver coordination, and customer communication**—**not** freight brokerage or load booking.

**Key Responsibilities**

✔ **Dispatch & Route Management**
- Assign loads and dispatch **company drivers** (not brokers/carriers).
- Monitor driver progress using **GPS tracking**.
- Adjust routes in real-time for delays, weather, or traffic.

✔ **Customer & Driver Communication**
- Provide **live updates** to customers on delivery status.
- Resolve delays, breakdowns, or service issues **proactively**.
- Maintain professional communication with drivers via **ELD/radio/phone**.

✔ **Documentation & Compliance**
- Verify **Bills of Lading (BOLs), PODs and DVIRs**.
- Ensure FMCSA/DOT compliance (HOS, pre-trip checks).
- Maintain accurate logs in **TMS**.

✔ **Operational Support**
- Coordinate with warehouse/shipping teams for on-time pickups.
- Report maintenance issues to fleet managers.

**Must-Have Qualifications**
- **1+ year in truck dispatching (NOT brokerage)**.
- Experience with **ELD/GPS tracking tools**.
- Strong **problem-solving** skills for delays/detours.
- Proficient in **TMS software** and MS Office (Excel for logs).
- Knowledge of **FMCSA/DOT regulations** (U.S.) or **MTO/CPC rules** (Canada).

**Nice-to-Have (Not Required)**
- Experience with **dedicated fleets** (e.g., dry van, reefer, flatbed).
- Familiarity with **cross-border (U.S./Canada) shipping docs**.

**Work Environment**
- **This is NOT a freight broker role**—no load booking or rate negotiation.
- Fast-paced, **24/7 operation** (night shifts required).
- Team-oriented with **direct driver/customer interaction**.

Pay: ₹25,000.00 - ₹28,000.00 per month

Application Question(s):

- How many years of experience do you have in U.S. and Canada trucking dispatch (not freight brokerage)?
- How many years of experience do you have with real-time fleet tracking and tracing using ELD/GPS systems?
- Are you familiar with FMCSA (U.S.) and/or MTO (Canada) regulations, including Hours of Service (HOS) compliance?

Work Location: In person

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