Brokerage Support

2 weeks ago


Bengaluru Karnataka, India LSSR Full time

Providing consultative support to clients on all products and services, promptly resolving any issues or queries they may have.
- Rapidly responding and managing situations that could negatively impact client relationships.
- Conducting detailed analysis of how clients utilize the platform to maximize its value and guide them towards more effective and beneficial uses.
- Reviewing FX pricing from Liquidity providers.
- Overseeing the company's internal trading technology infrastructure, including execution, pricing, and hedging engines, liquidity aggregators, and our proprietary trading infrastructure to ensure smooth and efficient trading operations.
- Closely monitoring all essential dealing systems, including trading systems, proxy servers, Windows servers, aggregators, pricing engines, and third-party plugins. Take proactive measures to detect and address issues promptly, ensuring system stability.
- Regularly performing health and performance checks on all trading platforms and systems to maintain optimal efficiency and reliability.

Pay: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Paid sick time
- Paid time off
- Work from home

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

Supplemental Pay:

- Performance bonus
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- total work: 1 year (required)

**Language**:

- Hindi (required)

Work Location: In person



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