Kitchen Planner Sales Co-worker

What you'll need to have

Approaches and listens to the customer at all times in order to provide in-depth product knowledge, refer

customers to the specialized selling team, and build long term trust.
- Offers IKEA Family Program, Credit, and Gift Registry to all visitors in order to build loyalty and customer

relationships.
- Understands the needs of the customers Life at Home and shares this knowledge with customers and

colleagues.
- Offers customers the appropriate service products available in IKEA in order to help customers make

informed choices, which results in a better “one stop” shopping experience and supports the customer with

the same knowledge in any channel they decide to purchase.
- Uses knowledge of both the product and the solutions offered by IKEA's multichannel organization so that

customers leave with a positive impression.
- Acts as a Home Furnishing Host in order to provide knowledge about store layout and in-store promotions as

well as to answer customer questions and to collect customer intelligence.
- Conveys and possesses a high level of knowledge of the Kitchens and Bath Business, including but not limited

to working with room layouts and basic understanding of home conditions (e.g. electrical, plumbing, gas lines

etc.).
- Collaborates with the IHP (IKEA Home Planner) to coach the customer through the buying and planning

process.
- Provides Kitchen Services at all points of the customer journey to ensure they get the right experience based

on their needs, knowledge, ability and budget.

**Responsibilities**:
Approaches and listens to the customer at all times in order to provide in-depth product knowledge, refer

customers to the specialized selling team, and build long term trust.
- Offers IKEA Family Program, Credit, and Gift Registry to all visitors in order to build loyalty and customer

relationships.
- Understands the needs of the customers Life at Home and shares this knowledge with customers and

colleagues.
- Offers customers the appropriate service products available in IKEA in order to help customers make

informed choices, which results in a better “one stop” shopping experience and supports the customer with

the same knowledge in any channel they decide to purchase.
- Uses knowledge of both the product and the solutions offered by IKEA's multichannel organization so that

customers leave with a positive impression.
- Acts as a Home Furnishing Host in order to provide knowledge about store layout and in-store promotions as

well as to answer customer questions and to collect customer intelligence.
- Conveys and possesses a high level of knowledge of the Kitchens and Bath Business, including but not limited

to working with room layouts and basic understanding of home conditions (e.g. electrical, plumbing, gas lines

etc.).
- Collaborates with the IHP (IKEA Home Planner) to coach the customer through the buying and planning

process.
- Provides Kitchen Services at all points of the customer journey to ensure they get the right experience based

on their needs, knowledge, ability and budget.

We are the ones meeting our customers - in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept - a concept that helps millions of customers create a better everyday life