Agm Service

**Job Title: Service Head (AGM)**

**Location**:Taloja, India
**Department**:After Sales Service
**Reports to**:Managing Director

**Job Overview**:
**Key Responsibilities**:

- **After Sales Management**:
- Lead and oversee the after-sales service operations for Piling rigs, Hydraulic Grabs & Trench Cutters in India.
- Responsible to maintain response & restoration time as per company guidelines.
- Ensure high-quality service delivery for hydraulic and mechanical systems through troubleshooting, maintenance, and repair.
- Manage service teams, providing technical guidance and mentoring to enhance their skills and service performance.
- **Troubleshooting Expertise**:
- Act as the technical expert in diagnosing and troubleshooting complex hydraulic and mechanical issues.
- Demonstrate hands on experience in Trouble shooting.
- Collaborate with customers and internal teams to understand service requirements and resolve technical problems in a timely manner.
- **Process Improvement & Efficiency**:
- Develop and implement strategies for continuous improvement in service processes, reducing downtime and enhancing customer satisfaction.
- Ensure optimal maintenance and repair workflows for hydraulic and mechanical systems, maximizing equipment uptime and reliability.
- **Inventory Control & Spare Parts Management**:
- Oversee the management of spare parts inventory, ensuring the availability of critical components for repairs and maintenance.
- Implement efficient inventory control and Inventory planning measures to minimize shortages or overstocking and streamline parts procurement processes.
- **Import/Export Management**:
- Ensure compliance with import/export regulations and handle documentation related to parts and equipment shipments.
- Collaborate with suppliers, customs authorities, and logistics teams to manage timely delivery and receive imported parts/equipment.
- **Customer Relationship Management**:
- Build and maintain strong relationships with customers to ensure satisfaction and trust in after-sales services.
- Proactively address customer concerns and provide training and support on product use and maintenance.
- **Team Leadership and Development**:
- Lead, motivate, and develop the service team, ensuring high performance and adherence to service standards.
- Conduct performance reviews and provide ongoing training to improve team capabilities in hydraulic and mechanical troubleshooting.
- **Reporting & Analysis**:
- Prepare and deliver regular reports on service performance, customer feedback, inventory status, and operational metrics.
- Analyze service trends to identify recurring issues, areas for improvement, and strategic service enhancements.
- Generate Service revenue and increase productivity
- Minimise downtime.
- Interact with Techno Commercial part with Germans on regular basis

**Qualifications and Experience**:

- **Education**:
- Bachelor’s degree in mechanical engineering, Electrical Engineering or relevant education in related field. Additional certifications or experience in hydraulic/mechanical systems or service management would be an advantage.
- **Experience**:
- Minimum 10-15 years of experience in after-sales service with a focus on hydraulic and mechanical systems in the Construction, Mining, and Foundation equipment segments.
- Proven expertise in troubleshooting and resolving technical issues related to hydraulic and mechanical systems in heavy machinery.
- Strong background in managing after-sales service teams and optimizing service operations.
- Demonstrated experience in inventory control and management of spare parts for heavy machinery and equipment.
- Exposure to import/export procedures, including documentation, compliance, and logistics.
- **Leadership Skills**:
- Strong leadership and team management capabilities, with the ability to inspire and lead technical teams.
- Excellent communication and interpersonal skills to liaise with customers, vendors, and internal teams.