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Call Center Executive

2 weeks ago

Mohali, India The Staffers Full time

**Customer Sales and Service representatives provide front line sales and service to customers via inbound telephone calls. These agents are responsible for maintaining high standards of performance, sales, and service levels.**

**Essential Duties and Responsibilities**:

- Ability to handle inbound customer sales and service telephone calls.**:

- Ability to work in a fast-paced, multi-skill work environment.**:

- Ability to process continual workload for extended periods in assigned area.**:

- Ability to provide a consistently high level of quality customer service.**:

- Ability to process customer sales orders.**:

- Ability to maximize sales opportunities by offering customer upsells**:

- Timeliness and ability to adhere to assigned schedule segments.**:

- Ability to meet and sustain minimum performance, attendance, and behavioral standards.**:

- Ability to navigate, lookup, and enter orders into the customer order entry system (via computer).**:

- Ability to remain current with new customer sales and service procedures.**:

- Ability to work flexible hours / overtime as required (including weekends).**:
**Knowledge, Skills and Abilities**:

- Graduate or Non-Graduate with very good English speaking skills**:

- Minimum of 25 words per minute typing speed**:

- Oral Communication Skills Rate and clarity of speech, tone and inflection and grammar**:

- Written Communications Spelling Skills, grammar and legible handwriting**:

- PC Skills Prior experience with computers and/or data entry**:

- Composure Ability to work in high paced environment and competently service customers**:

- Adaptability Ability to handle change in routine or work rules and available to accommodate flexible work hours**:

- Customer Focus Oriented to serving the customer**:

- Ability to work independently as well as being a team player**:

- Multi-task oriented**:

- Sales Skills Prior experience preferred**:

- Problem Solving Skills**:

- Positive attitude**

**Job Types**: Full-time, Fresher

**Salary**: ₹24,000.00 - ₹30,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- Night shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer support: 1 year (required)
- Sales: 1 year (required)
- total work: 1 year (required)

**Language**:

- Fluent English (preferred)

Ability to Commute:

- Mohali, Punjab (preferred)

Ability to Relocate:

- Mohali, Punjab: Relocate before starting work (preferred)

**Speak with the employer**
+91 7625990206