Call Center Tl

8 hours ago

Mohali, India Lighthouse consulting Full time

**Job description**

**Call Center TL Responsibilities**:

- Hiring, training, and preparing call center representatives to respond to customer questions and complaints
- Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
- Answering agent questions regarding best practices or difficult calls.
- Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
- Preparing reports and analyzing data to assist management as they determine call center goals.

**Call Center TL Requirements**:

- International Call center customer service, or supervisory experience required.
- High school diploma or equivalent, but more education, especially in management, is preferred.
- Exceptional verbal and written communication skills.
- Strong understanding of company products, policies, and services.
- Ability to coach, train, and motivate employees and evaluate their performance.
- Excellent problem solving, leadership, and customer service skills.
- Analytical, efficient, and thorough.
- Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.

Shift Timings:

- USA Shift (5;30pm-2;30 am)
- Food provided
- Working Days: 5 Days working with Saturday Sunday off
- Rounds of Interview
- HR Discussion
- Manager Round
- Ops Manager Round

**Salary**: Up to ₹45,000.00 per month

**Benefits**:

- Commuter assistance
- Food provided
- Paid sick time

Schedule:

- Fixed shift
- Monday to Friday
- Night shift
- US shift
- Weekend availability

Supplemental pay types:

- Performance bonus
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 9910449693

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