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Call Center Executive

2 weeks ago

Mohali, India Miracle Service Full time

**Job Responsibilities and Duties**:

- Answer incoming calls from customers
- Assist customers with requests for information, complaints, making appointments for all modalities based on availability of slots, and resolve issues for customers
- Maintain and update customer information
- Ensure patient forms contain all necessary billing information
- Booking of home collections and forwarding to home collection department
- Maintaining data of Received and Missed calls

**Position Requirements**

**Critical skills**:

- Strong written and verbal communication skills
- Ability to communicate calmly and diplomatically with customers, co-workers, and visitors
- Keen attention to detail, especially involving checking forms and documents for proper information
- Working knowledge of Microsoft Office Suite or similar software
- Proficient in customer service
- Knowledge of medical insurance procedures
- Active listening and comprehension skills

**Work Experience/Education**:

- 2-3 Years experience in a customer service environment/Healthcare and preferably in a call Centre environment.
- Bachelors Degree

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Provident Fund

Schedule:

- Morning shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Call center: 1 year (preferred)
- Call center healthcare: 1 year (preferred)

**Language**:

- Hindi, English (preferred)

Work Location: On the road