
Call Center Ambassador
3 days ago
The Role of a Call Center Executive
- Key Responsibilities:
- A Call Center Executive handles a high volume of inbound and outbound calls in a professional manner.
- The primary goal is to answer customer inquiries, resolve issues, and provide information about products or services.
- This position requires strong verbal communication skills and the ability to maintain a calm demeanor while handling various customer situations.
- The executive is responsible for documenting all customer interactions and case details accurately in a CRM or call management system.
- They are expected to troubleshoot problems, offer solutions, and escalate complex issues to a higher-tier support team when necessary.
- Meeting key performance indicators (KPIs) such as average handling time and first-call resolution is crucial for success in this role.
Benefits of Working as a Call Center Executive
- Opportunities for growth and professional development
- A dynamic and collaborative work environment
- A competitive compensation package
Requirements and Qualifications
- High school diploma or equivalent required; bachelor's degree preferred
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and meet productivity standards
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Call Center Executive
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Mohali, Punjab, India Chandigarh University Full timeTitle Manager - Call Center Introduction Chandigarh University is a leading educational institution committed to providing quality education and excellent services to its students As part of our continuous efforts to enhance our students experience we are seeking a highly competent and dynamic individual to join our team as a Manager - Call Center ...
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