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Customer Service Representative

2 weeks ago

Chennai Tamil Nadu, India Intermed laboratories Full time

**Answering questions**: CSRs answer questions about the company, products, or services.
- **Resolving complaints**: CSRs resolve customer complaints and ensure that all valid customer concerns are dealt with as soon as possible.
- **Processing payments**: CSRs may process payments, such as credit cards or cash, for orders or returns.
- **Handling returns and exchanges**: CSRs handle requests for refunds or exchanges for damaged or unsatisfactory products.
- **Keeping records**: CSRs maintain accurate records of customer interactions and transactions.
- **Identifying opportunities for improvement**: CSRs identify opportunities to improve customer service processes and procedures.

**Job Types**: Full-time, Permanent

Pay: ₹9,246.94 - ₹31,956.72 per month

**Benefits**:

- Provident Fund

Schedule:

- Morning shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person