Expert Servicenow Administrator

13 hours ago

Pune Maharashtra, India Ensono Full time

**About Us (Ensono)**

**Position Summary**

**Key Responsibilities**
- Platform Administration:

- Oversee day-to-day administration, health, and performance of the ServiceNow platform.
- Manage user accounts, roles, groups, and permissions.
- Monitor system performance, troubleshoot issues, and implement corrective actions.
- Configuration & Customization:

- Configure and maintain ServiceNow modules (TPSM/CSM/ITSM, ITOM, SAM).
- Develop and maintain business rules, UI policies, workflows, and data policies.
- Upgrades & Patching:

- Plan, coordinate, and execute platform upgrades and patches.
- Conduct impact analysis and regression testing to ensure platform stability post-upgrade.
- Governance & Best Practices:

- Establish and enforce ServiceNow platform governance, standards, and best practices.
- Maintain documentation for configurations, customizations, and processes.
- Collaboration & Support:

- Work closely with process owners, developers, and business stakeholders to gather requirements and deliver solutions.
- Provide advanced technical support and guidance to junior administrators and end-users.
- Participate in on-call rotation and incident response as needed.
- Continuous Improvement:

- Identify opportunities to optimize and automate processes within ServiceNow.
- Stay current with ServiceNow releases, features, and industry trends.

**Qualifications**
- Education:

- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Experience:

- 10+ years of hands-on experience administering and configuring ServiceNow in a large enterprise environment.
- Proven experience with multiple ServiceNow modules (e.g., ITSM, ITOM, CSM).
- Experience with ServiceNow configuration and integrations.
- Certifications:

- ServiceNow Certified System Administrator (required).
- ServiceNow Certified Implementation Specialist (preferred).
- ITIL Foundation certification (preferred).
- Skills:

- Deep understanding of ServiceNow architecture, data model, and security model.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities in a fast-paced environment

**Shift Timings**:1:30 PM to 10:30 PM IST

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