ServiceNow Expert

2 days ago

Pune, Maharashtra, India beBeeServiceNow Full time ₹ 90,00,000 - ₹ 1,20,00,000

ServiceNow Specialist

About the Role:

This position is an excellent opportunity for a ServiceNow specialist to utilize their skills in designing, developing, and implementing custom applications, modules, and integrations on the ServiceNow platform. The ideal candidate will have experience with writing efficient JavaScript and Glide Scripting, configuring ITSM and HRSD modules, and building Business Rules, Workflows, Flows, and Service Portal widgets.

Responsibilities:

  • Design and develop custom applications, modules, and integrations on the ServiceNow platform.
  • Write efficient JavaScript and Glide Scripting code.
  • Configure ITSM and HRSD modules.
  • Build Business Rules, Workflows, Flows, and Service Portal widgets.
  • Manage Service Catalog items.
  • Develop and maintain integrations between ServiceNow and other enterprise systems using REST API and IntegrationHub.
  • Collaborate with stakeholders to translate requirements into technical designs.
  • Ensure solutions follow best practices and security guidelines.
  • Perform unit and integration testing, support UAT, and resolve bugs.
  • Participate in code reviews to maintain quality.
  • Support ServiceNow instance upgrades by testing functionalities and performing regular maintenance for platform stability.
  • Create technical documentation (design specs, development guides) and provide knowledge transfer and training.
  • Stay updated on ServiceNow features, identify automation opportunities, and participate in Agile/Scrum ceremonies.

Requirements:

  • Graduate degree from any recognized University.
  • Must have CSA and one CIS certification in ServiceNow.
  • Minimum of 3 years of ServiceNow administration experience.
  • Strong understanding of IT Service Management (ITSM) processes and ITIL framework.
  • Strong proficiency in JavaScript, HTML, CSS, and Glide scripting.
  • In-depth understanding of the ServiceNow platform architecture and data model.
  • Proficiency in configuring and customizing various ServiceNow modules.
  • Excellent troubleshooting, problem-solving, and analytical skills.
  • Strong communication (written and verbal) and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Highly organized with strong attention to detail.

Preferred Skills:

  • Good business communication skills.
  • Experience with scripting languages like Java script, Node JS, Angular JS.
  • Familiarity with Agile/Scrum methodologies.

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