Customer Service Officer

2 days ago


Anna Nagar Chennai Tamil Nadu, India Insys IT Full time

**Resolving Complaints**: Handling and resolving customer complaints in a timely and effective manner, ensuring the customer feels heard and valued.
- **Managing Records**: Keeping accurate records of customer interactions and transactions, noting any inquiries, complaints, and actions taken.
- **Providing Information**: Offering detailed information about products and services, including usage instructions, terms and conditions, and policy details.
- **Building Relationships**: Developing strong relationships with customers to foster loyalty and repeat business.
- **Handling Returns and Exchanges**: Managing returns, exchanges, and refunds in accordance with company policies.
- **Collaboration**: Working closely with other departments such as sales, marketing, and technical support to address complex customer issues.
- **Proactive Engagement**: Reaching out to customers proactively to offer assistance, gather feedback, or inform them about new products and services.
- **Meeting Targets**: Achieving individual and team performance metrics, such as customer satisfaction scores and response time benchmarks.
- **Training and Development**: Continuously improving knowledge of the company's products and services, and staying updated on industry trends and best practices.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹18,801.57 - ₹32,313.51 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person


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