Virtual Assistant

1 week ago

Mumbai, India Team Management Services Full time

Greetings from Team Management Services, an end-to-end HR consulting firm

Currently we have an urgent job opening for **Virtual Assistant **with our client in **Mumbai**. Please go through the below job description.

**Company Profile**:
Our Client is an all-inclusive IT service provider. Their exceptional off-shore teams make sure that the offerings are specially designed to fit all large and small organizations. They understand how a business needs well-planned and budget-friendly tech support to function properly. And that’s exactly what they are here for
- They have earned a large clientele from our Extensive & Reliable Services
- Curating the best fitting solutions for their Clients is our Specialty
- Their team employs the finest Tools, Strategies, & Processes to get you smoother functioning

**Position Title**:Virtual Assistant**

**Qualifications**: Bachelor’s/Master’s in computer science, IT, or other relevant fields

**Experience**:6-9 Years

**Job Location**:Mumbai (Remote Working)

**Roles and Responsibilities**:

- Prioritizing inquiries and recommending an appropriate course of action for the General Manager and various Committees; then following-up appropriately to keep them well informed of upcoming commitments.
- Scheduling meetings for the General Manager and the Committees.
- Supporting operations activities including (1) updating newsletters, (2) maintaining pipelines and databases, (3) onboarding new stakeholders (digital signing of the charter and payment of invoice), (4) ensuring that the corporate secretary has all of the necessary documentation (i.e., the team that provides bookkeeping, accounting, tax filing, payroll services, etc.)
- Serve as the manager of small ad hoc projects (e.g., organizing virtual and in-person member events, selecting vendors for ad hoc purchases of services and supplies necessary for the operation of the network, etc. Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Resolve customers’ concerns and answer customers’ questions to the best of your best ability.
- Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise.
- Prepare product and customer reports by gathering data collected during customer interactions.
- Provide feedback on the efficiency of the customer service process.
- Manage a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Skills Set**:

- Exceptional organizational skills, superb attention to detail, and timely responsiveness to requests is a must.
- You are able to prioritize and multitask in a fast-paced environment while maintaining a commitment to deadlines.
- You have the professional polish including high-quality written and verbal communication skills, and the ability to demonstrate grace and composure under pressure.
- Integrity and discretion in handling confidential information.
- You are comfortable working with / picking up digital platforms such as GSuite, Office365, AirTable, DocuSign, DocSend, and ActiveCampaign.

**Thank you and hope to talk to you soon in more detail.**

**Salary**: ₹1,000,000.00 - ₹1,500,000.00 per year

Schedule:

- Day shift

**Experience**:

- total work: 6 years (required)

**Speak with the employer**
+91 8691087302

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