Officer / Executive - Customer Service - Hollongi

1 day ago


India Indigo Airlines Full time

**Position**:

- Officer / Executive - AO&CS in the role of Customer Service

**Job Location**:

- Hollongi

**Educational Qualification**:

- Graduation

**Job Description
- **

**Job purpose**:
To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

**Key responsibilities and accountabilities**:
Assist customers through all procedures related to arrivals & departures in the following activities.

**Reservations & ticketing:
- Making reservations across the counter
- Selling of tickets.
- Remitting cash to the concerned department.
- Answering customer queries over the telephone.

**Departures
- Attend the pre - flight and post flight briefings.
- Setting up of check in counters.
- Screening of checked in baggage.
- Maintain high quality of Check in procedures.
- To assist customers with special requests.

**Arrivals
- To assist customers with special requests.
- To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
- Co-ordination with the baggage vendor for the damaged bags.
- Follow up with the en-route stations regarding lost baggage.

**Post flight departure
- Filing of all necessary flight papers
- Any other responsibility assigned by the management from time to time

“Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.”

**Please Note**: IndiGo, one of India’s fastest growing airlines, is continuously in search of talent. However, please be cautioned that certain people claiming to represent IndiGo - by misusing the brand name “IndiGo”, and the names of our employees - are demanding money in exchange for Interviews or Jobs with IndiGo.


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