Customer Service Executive

2 days ago

India Tata Capital Full time ₹ 2,00,000 - ₹ 12,00,000 per year
Role Description: Customer Service Executive Title: Customer Service Executive Level: Executive Reports to: Sales Manager Section: Sales – Vehicle Finance Department: Sales Job Purpose: Customer Service Executive are responsible for managing expectations and developing business solutions for their organizations. They are in charge of creating effective business plans to generate more revenue, increase brand loyalty and improve customer satisfaction Key Accountabilities: Lead Generation
  • Generates lead for deals through interactions with DSE or through channel partners/open market
Customer Relationship Management
  • End to end customer relationship management including explaining product offerings and resolving sales queries
  • Cross-selling product offerings to customers
  • Educates customer with information to build their understanding of issues and capabilities
  • Goes beyond their day to day work to assist customers in a positive manner
Dealer Relationship Management
  • Maintaining relationship with assigned dealer
Deal Processing
  • Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc)
  • Internal Stakeholder Management
  • Interact with operations and credit team in order to ensure smooth processing of loan applications
Kpis:
  1. Units Disbursed
  2. 1st EMI Resolution
  3. RC Collection
Qualification: Any Graduate Experience: 0-2 years' work experience only in Vehicle Sales Skills & Competencies Functional Competencies
  • Communication Skill
  • Negotiation Skill
  • Market/Industry Knowledge
  • Analytical Skill
  • Product Knowledge
Behavioural Competencies
  • Execution Excellence
  • Customer Centricity
Hiring Parameters:
  1. Should be comfortable to move in the market
  2. Should have learning attitude
  3. Should have bike and license
  4. Should have good knowledge of RTO
  5. Should have product knowledge

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