Customer Service Executive
4 days ago
A Customer Service executive who effectively manage DSE interactions, channel partners and the open market. CRE's responsibilities also include to collaborate with internal stakeholders, including operations & credit teams to ensure efficient loan application processing.
Key Deliverables: Lead Generation- Generate leads through interactions with DSE or through channel partners/open market.
- End to end customer relationship management including explaining product offerings and resolving sales queries.
- Cross-selling product offerings to customers.
- Educates customers with information to build their understanding of issues and capabilities.
- Goes beyond their day-to-day work to assist customers in a positive manner.
- Maintaining relationship with assigned dealer.
- Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc)
- Interact with operations and credit team in order to ensure smooth processing of loan application.
- Communication Skill
- Negotiation Skill
- Market/Industry Knowledge
- Analytical Skill
- Product Knowledge
- Communication Skill
- Negotiation Skill
- Market/Industry Knowledge
- Analytical Skill
- Candidates from Finance graduate stream preferred.
- Should be comfortable to move in the market.
- Should have learning attitude.
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