Customer Service Executive

1 day ago

India Tata Capital Full time ₹ 1,20,000 - ₹ 1,80,000 per year
Key Objective Of The Job:

A Customer Service executive who effectively manage DSE interactions, channel partners and the open market. CRE's responsibilities also include to collaborate with internal stakeholders, including operations & credit teams to ensure efficient loan application processing.

Key Deliverables: Lead Generation
  • Generate leads through interactions with DSE or through channel partners/open market.
Customer Relationship Management
  • End to end customer relationship management including explaining product offerings and resolving sales queries.
  • Cross-selling product offerings to customers.
  • Educates customers with information to build their understanding of issues and capabilities.
  • Goes beyond their day-to-day work to assist customers in a positive manner.
Dealer Relationship Management
  • Maintaining relationship with assigned dealer.
Deal Processing
  • Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc)
Internal Stakeholder Management
  • Interact with operations and credit team in order to ensure smooth processing of loan application.
Education Qualification: Only Graduate preferred. Specialized Job Competencies: Functional Competencies
  • Communication Skill
  • Negotiation Skill
  • Market/Industry Knowledge
  • Analytical Skill
  • Product Knowledge
Functional Competencies
  • Communication Skill
  • Negotiation Skill
  • Market/Industry Knowledge
  • Analytical Skill
Product Knowledge Hiring Parameters:
  • Candidates from Finance graduate stream preferred.
  • Should be comfortable to move in the market.
  • Should have learning attitude.

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