Agm - Active Operations

1 week ago

Pune, India Vodafone Idea Full time

Job Req ID: 33741- Location: Pune, IN- Function: Technology/ IOT/Cloud- About:
**Role**

**VAS Operations**

**Job Level/ Designation**

**Assistant General Manager**

**Function / Department**

**Active Operations, Network**

**Location**

**MUMBAI**

**Job Purpose**

**The purpose of the role is to support Centralized Platform Operations & Governance for Value Added Service namely, Messaging Platforms, Roaming operations, Enablers and Regulatory Compliance platforms.**

**Key Result Areas/Accountabilities**

**Operations management of VAS (Messaging and Roaming) Platforms.**

**Service usage tracking, managing availability and KPI. Governing change, Fault and SLA management. Performance management of network for a high quality service.**

**Supporting projects team in new rollouts/augmentation and ensure gating process followed.**

**Responsible for resolving International roaming related issues and maintain IR21 of VIL centrally.**

**Should be capable of analyzing network traces to identify root cause during issues and recommend corrective measures for resolution.**

**Support business and RA teams in launching new products and leakage analysis from time to time for VAS &Roaming domains.**

**Perform due diligence in platform updates/upgrades and implementing bug fixes with mínimal customer/revenue impact by utilizing high availability and GR. Finalizing rollout strategy by coordinating with all stakeholders.**

**Achieve operational excellence through continuous innovation.**

**Cross functional : Close coordination with Corporate Commercial team for any new product launches, CS for customer complaints or new initiative, IT for cross domain function, RA for any activity impacting revenue**

**Core Competencies, Knowledge, Experience**

**Sound Knowledge of VAS & Roaming services. Extensive knowledge of telecom and IP domain.**

**Should have prior experience of working in Operations domain and managing various portfolios.**

**Should have at least 10-15 years of experience overall in telecom Domain.**

**Experience on managing VAS and roaming operations. Knowledge of SS7, SCTP, M3UA, SIP, MAP, CIMD, SMPP protocols.**

**Must have technical / professional qualifications**

**BE (E&C, E&TC, Computers). Executive program will be an added advantage.**

**ITIL certification will be an added advantage.

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