Customer Support Associate

6 days ago

Ahmedabad Gujarat, India U-Connect Global Services Pvt Ltd Full time

**Department**: Medical Records
**Reports To**: Medical Record Retrieval

**Job Type**: Full-Time

**Job Summary**:

- Contact healthcare providers, insurance companies, and patients to retrieve medical records.
- Ensure accuracy and efficiency in the retrieval process.
- Adhere to HIPAA and other relevant regulations.

**Key Responsibilities**:

- Make outbound calls to request and retrieve medical records.
- Verify patient information and ensure accuracy.
- Document all interactions and transactions accurately.
- Ensure compliance with HIPAA and confidentiality regulations.
- Follow up on pending requests to ensure timely retrieval.
- Provide exceptional customer service.
- Collaborate with internal teams to resolve issues.
- Prepare and submit regular status reports.
- Participate in quality assurance activities.

**Qualifications**:

- Bachelores ; degree in healthcare or a related field is a plus.
- Previous experience in voice process, customer service, or medical record retrieval is preferred.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills and relationship-building abilities.
- High level of accuracy and attention to detail.
- Strong problem-solving skills.
- Excellent organizational and time management skills.
- Willingness to work in shifts and adapt to different time zones.

Working Conditions:

- Office-based environment.
- Full-time position with shift work, including night shifts.
- No travel required.

**Benefits**:

- Competitive salary
- Opportunities for career growth and development.
- Friendly and supportive work environment.

**Job Types**: Full-time, Fresher

Pay: ₹17,000.00 - ₹25,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Night shift
- US shift

Work Location: In person

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