Inbound Voice Process Executive

4 days ago


HITEC City Hyderabad Telangana, India TECH NEXT Full time

**Looking for Customer Care Executive** ( In-bound Process )
**Shift Timings**: UK Shift ( 11.30 AM - 7.30 PM )
**Salary : 10 - 12 K**

**Job Summary**:
We are looking for motivated and customer-focused individuals to join our **UK Inbound Voice Process** team.

The role involves handling inbound calls from UK customers, resolving queries, providing information about products or services, and ensuring high levels of customer satisfaction.

**Key Responsibilities**:

- Handle incoming customer calls from the UK efficiently and professionally.
- Address and resolve queries related to products, services, billing, orders, complaints, or account information.
- Provide accurate information and support based on customer needs and company procedures.
- Follow standard operating procedures (SOPs) and adhere to compliance and data protection policies.
- Maintain records of conversations and update customer details in the CRM system.
- Escalate complex issues to senior team members or supervisors as necessary.
- Meet individual and team performance metrics, including call handling time, quality scores, and customer satisfaction.

**Requirements**:

- **Education**: Graduation
- **Experience**: Prior experience in a voice process (UK/International) is preferred but not mandatory.
- **Language**: Excellent spoken English with a clear and neutral or UK-friendly accent.
- Strong interpersonal and problem-solving skills.
- Comfortable working in a fast-paced, target-driven environment.
- Willingness to work in UK business hours or rotational shifts, including weekends if required.
- Basic computer literacy and familiarity with call center software/CRM tools.

**Job Location**: Hi-tech City, Hyderabad.

**Job Types**: Full-time, Permanent

Pay: From ₹10,000.00 per month

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus

Work Location: In person



  • HITEC City, Hyderabad, Telangana, India Ravin Software Solutions Full time

    **Greetings from Ravin Software Solutions** **We are Hiring for!!!** **International Voice Process (Inbound calls)/ Customer Support ONLY** **Work Location**: #Hyderabad, Hitech city **Experience**: 1+Years **Notice period**: Immediate Joiners **Education**:Any Graduate **Required Skills**: **Excellent Communication skills** **International Voice Process...


  • HITEC City, Hyderabad, Telangana, India Fruges IT Services Full time

    We are hiring for International Customer Support - Role: International Voice - 1 Year of experience into International Inbound Voice - Grads / Undergrads - Package: 3.9 LPA to 4.7 LPA - Rotational Shifts - 2 Rotational Weekoffs - 2 Way cab provided - Location : Hitech City - Rounds of interview: HR Opps Versant Looking for Immediate Joiners Pay:...


  • HITEC City, Hyderabad, Telangana, India AppSquadz Software Pvt. Ltd Full time ₹ 3,60,000 - ₹ 4,68,000 per year

    Greetings from Ravin Software SolutionsWe are Hiring forInternational Voice Process (Inbound calls )/ Customer Support ONLYWork Location: #Hyderabad, Hitech cityExperience: 1+YearsNotice period: Immediate JoinersEducation: Any GraduateRequired Skills:Excellent Communication skills International Voice Process (customer support // Technical support ) 5 days...


  • HITEC City, Hyderabad, Telangana, India Vantage RMS Full time

    **Key Responsibilities**: - Handle inbound and outbound voice calls for international clients - Resolve customer queries, complaints, and requests efficiently and professionally - Maintain accurate records of conversations in the internal database - Achieve individual and team performance targets (e.g., call quality, turnaround time, customer...


  • HITEC City, Hyderabad, Telangana, India Fruges IT Services Full time

    An international voice process **requires the customer service representatives to handle inbound and outbound calls from customers from different countries**. They interact with customers over the phone in various languages and time zones to provide support, address inquiries, and resolve issues **Job Types**: Full-time, Fresher **Salary**: ₹15,000.00 -...


  • Hyderabad, Telangana, India Smi Staffing Services Hyderabad Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Inbound Voice ProcessSolve the queries of the customers on call related to bankingNeed graduation with Fluent English & Hindi Languagefor more details call Mehraj Unnisa HR


  • HITEC City, Hyderabad, Telangana, India IntouchCX Full time

    Job Role: International Voice Process Experience: 6 Months - 3years Location: Planful B16, Raheja Mindspace, Hi-tech city, Hyderabad HR Contact: Yasmidha **Job Description**: Key Responsibilities: - Handle inbound/outbound international calls related to customer service, support, or sales. - Resolve customer issues effectively and provide appropriate...


  • HITEC City, Hyderabad, Telangana, India Fruges IT Services Full time

    **An international voice process requires the customer service representatives to handle inbound and outbound calls from customers from different countries. They interact with customers over the phone in various languages and time zones to provide support, address inquiries, and resolve issu**es **veritas," which means truth, and also connotes certainty and...


  • HITEC City, Hyderabad, Telangana, India Fruges IT Services Full time

    **Job Title**: Sr International Customer Support **Experience Required**: 1 Year in international voice process (Inbound) **Salary Package**: ₹3.9 LPA to ₹4.7 LPA **Shift Timing**: Rotational Night Shifts(Graveyard Shifts) **5 Days working 2 rotational week offs.** **2 way cab provided.** **Location**: Hitech City **Experience Documents are...


  • Radisson Hyderabad Hitec City, India AppSquadz Software Pvt. Ltd Full time

    Greetings from Ravin Software SolutionsWe are Hiring forInternational Voice Process (Inbound calls )/ Customer Support ONLYWork Location: #Hyderabad, Hitech cityExperience: 1+YearsNotice period: Immediate JoinersEducation: Any GraduateRequired Skills:Excellent Communication skills International Voice Process (customer support // Technical support ) 5 days...