Relationship Sales Bank Officer

3 days ago

Ernakulam, India Advenxa Pvt.Ltd Full time

**Hiring Sales Officer (Inside Sales)**
- Industry: BANK
- Experience: Fresher/Experienced
- Salary: ₹16,000/- to ₹22,000 per month + Incentives
- Location: Ernakulam, Kochi.
- Qualification :Degree (mandatory)

**Requirements**:
2. Should have (i) Pan Card ,(ii) Aadhar card, (iii) Degree certificate

3. Strong in verbal communication skills along with active listening-(Malayalam)

**Designation**: Relationship Banking / Phone Banking Officer

**Position description**: Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.

**Primary Responsibilities**:

- Customer Engagement: Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.
- Call handling as per defined standards.
- Accurate resolution for customer queries.
- Promoting Digital Banking services for a superior customer service experience.
- Profiling of customers in order to aid right cross-servicing of Bank products
- Accurate logging and resolution of complaints.
- Attrition control of customers.
- Regular interactions with the customers and pro-actively assessing customer needs.
- Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc.
- Ensure portfolio quality of relationship while racing considering eligibility.
- Monitor large amount movements and account closure from the deposit accounts.
- Ensure retention of customers
- Achievement of portfolio parameters: Meet the defined objectives of the Portfolio managed by the respective VRM
- Sales: Right cross-sell of products basis profiling and engagement.
- Penetration of products across groups.
- Sales across all product segments-TPP, Assets, Cards etc.
- Acquiring & grouping of all related IDs of the Primary ID.
- Use of triggers to track maturity of FDs, movement of CASA balances etc.and prevent outflow.
- Ensure Staff are trained on product knowledge and requisite certifications.
- Income to be generated at a customer level.
- Interaction Quality: Achieve Quality benchmarks defined from time to time.
- Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.
- Audit and Service Quality Ensure all laid down system and process are followed as stipulated by Audit and Senior Management
- Ensure accurate and timely submission of financial transactions & requests.
- Adherence to set processes of updating customer interactions in CRM next.
- MIS - Reporting: Ensure timely submission of Customer base review / reports as requested by Central Team / Senior Management.

**Salary**: ₹16,050.00 - ₹22,000.00 per month

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Sales: 1 year (preferred)

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