Customer Service Representative

2 weeks ago

Mulund West Mumbai Maharashtra, India Linkage Corporate Solutions Full time

**Key Responsibilities**:

- Manage inbound and outbound customer calls in a professional and friendly manner.
- Address customer inquiries, provide information about Fenesta products, and resolve issues promptly.
- Maintain detailed records of customer interactions, issues, and resolutions.
- Collaborate with the team to handle escalations and ensure customer satisfaction.
- Assist customers in understanding product offerings and guiding them through the purchasing or service process.
- Meet or exceed individual performance metrics, including response times, quality of service, and customer satisfaction scores.
- Provide feedback to management on recurring issues to help improve products and processes.

**Key Requirements**:

- Minimum Qualification: Bachelor's degree in any discipline.
- Strong communication skills, both verbal and written.
- Ability to work well in a fast-paced environment and manage time effectively.
- Proficiency in customer service software and CRM systems (preferred but not mandatory).
- A customer-centric attitude with the ability to empathize with and resolve customer concerns.
- Prior experience in a customer service or call center role is a plus but not required.

**What We Offer**:.
- Opportunity to work with a leading brand and gain industry knowledge.
- Dynamic and collaborative work environment.
- Training and growth opportunities for career advancement.

Pay: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Paid time off

Schedule:

- Monday to Friday
- Morning shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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