Associate, Operations

**About the Role**:
**Grade Level (for internal use)**: 07
**The Operations Analysts’ duties include**:
Configure PEVals to meet the specific requirements of new clients, ensuring timely delivery of configured systems according to the onboarding schedule. Provide comprehensive training to clients on system usage.
Address user inquiries and provide timely updates on system releases. Conduct demonstrations for users and gather feedback on system functionality to relay to the development team for continuous improvement.
Review and Approve Tranches, update deliverables and financial data in PE Workbench
Test the PEVals and PE Workbench system against specified requirements to verify functionality. Identify and document issues or improvement opportunities by raising tickets, and perform retesting when patches are released.
Review and analyze the terms and conditions of client contracts. Utilize the insights gained from this analysis to effectively onboard new clients in the PE Workbench, ensuring that all contract data is accurately reflected.
Ensure the accuracy and integrity of data by conducting routine database maintenance.
Align billing data with the billing team’s records to ensure accurate management metrics.
Manage the upload and organization of all contracts and amendments in the PEW system, ensuring proper documentation and compliance.
**Basic Required Qualifications**:
A Bachelor’s degree is required
At least one year of applicable professional experience such as an operations, or client-facing role
Must be able to prioritize, multitask and stay poised in a fast-paced, high-pressure environment while also ensuring the highest quality output
Comprehensive English communication skills (Intermediate level reading, speaking, and writing) are required
Excellent interpersonal, written, and verbal communication skills with a particular focus on customer service are required
Must have the ability to work effectively and collaboratively with a variety of business partners in a team-oriented, global environment
Must be an adaptable self-starter who is wants to take the initiative and drive tasks to completion with strong execution
Committed to high quality output
Highly motivated, disciplined, confident and a team player. The ability to adjust to shifting priorities is a must.
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
What’s In It For You?
**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
**Our Values**:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

**Benefits**:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
**Our benefits include**:
**Health & Wellness**: Health care coverage designed for the mind and body.
**Flexible Downtime**: Generous time off helps keep you energized for your time on.
**Continuous Learning**: Access a wealth of resources to grow your career and learn valuable new skills.
**Invest in Your Future**: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
**Family Friendly Perks**: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
**Beyond the Basics**: From retail discounts to referral incentive awards—small perks can make a big difference.
**Global Hiring and Opportunity at S&P Global