Uk Chat Support Executive

5 days ago


Chandrasekharpur Bhubaneswar Orissa, India Kalinga IT Enabled Services Full time

**Key Responsibilities**:

- Provide real-time customer support via live chat for UK-based clients.
- Handle customer inquiries related to orders, returns, billing, product information, and general support.
- Maintain a high level of professionalism and empathy during all customer interactions.
- Follow standard operating procedures (SOPs) and resolve customer issues within set SLAs.
- Document all customer interactions accurately in CRM systems.
- Escalate complex issues to the appropriate internal teams when required.
- Meet or exceed daily productivity and quality targets (e.g., average handling time, CSAT, FCR).

**Requirements**:

- Excellent written English communication skills (UK grammar and spelling preferred).
- Minimum education: HSC / Graduate in any stream.
- 0 months to 2 years of experience in a customer support/chat process preferred (Freshers with good command over English can apply).
- Typing speed of at least 35-40 WPM with high accuracy.
- Familiarity with CRM tools (Zendesk, Freshdesk, Salesforce, etc.) is an advantage.
- Ability to work in rotational shifts (if required).

**Key Skills**:

- Written Communication
- Problem-Solving
- Customer Handling
- Typing Speed & Accuracy
- Patience & Empathy
- Multitasking
- Time Management

**Performance Metrics (KPIs)**:

- CSAT (Customer Satisfaction Score)
- AHT (Average Handling Time)
- FCR (First Contact Resolution)
- Quality Score
- Response Time

Pay: ₹12,064.00 - ₹15,000.00 per month

**Benefits**:

- Commuter assistance
- Provident Fund

Work Location: In person

Expected Start Date: 20/08/2025


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