Job Summary
- Internal IT support.
- Ensure the uptime of 99.5% for Internal IT support Devices which includes
Internet, WIFI, Networking and IP Telephony equipment.
- Understanding of switching/routing techniques, IP addressing and outage
management skills
- Resolution of Customer Tickets with defined SLA of 95%.
- Fault finding, troubleshooting, issue resolution and fault escalation within
agreed SLA's (Remotely) flexibility.
- Work in tandem with L2 / L3 to resolve escalated issues.
- Work closely with IT Manager and team on assigned opportunity to deliver a
feasible solution
- Be a guided example and a mentor in the team.
- Maintain Asset Inventory and ensure timely updates to asset Inventory.
- Vendor Management.
- Well versed with Desktop support.
- Should be a SOPC for the centre as and when needed to handle IT & Other
issues as well.

Skill set:

- LAN Crimping, IP Addressing, Sub-netting, VLAN, Trunking, Network
Troubleshooting, Operating System, Drivers & Software installation, Desktop
Troubleshooting, Data backup & Restore, Office 365 & G-Suite. Will be added
advantage if having knowledge on IP Telephony.

Pay: ₹250,000.00 - ₹350,000.00 per year

Application Question(s):

- Are you CCNA certified

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person