International Customer Service Advisor
2 weeks ago
**Hiring For International Voice Process**
Experience : 1 Year into International Customer Service
Qualification: Grads or Undergrads
Package : 3.9 LPA to 4.6 LPA
Shift: Rotational Night shifts
Location: Hitech City
5 days Working
2 Rotational Week offs
2 Way Cab Provided upto 30Kms
**Job description**
- **Roles and Responsibilities**
Listening to customers concerns and handling complaints.
Giving detailed explanations of services or products.
Reviewing account information and answers.
- Ability to Understand basic Telecom queries
- Related to Signal issues, Network issues, SIM Problems, SIM detection and Hot Spot issues
- Demonstrated communication skills.
- The clarity in thought process (Able to articulate his/ her thought)
- Ability to handle tough situations with customers.
- Strong ability to multitask and take fast decisions independently.
- Willing to work in a 24*7 environment (Rotational ,Night and Graveyard /5 Days a week).
- Customer Centric & Logical Thinking & Need to be Enough Spontaneous
- Ensure Timely & Professional Responses to all Queries.
Pay: ₹28,000.00 - ₹33,000.00 per month
**Benefits**:
- Health insurance
- Paid time off
- Provident Fund
Schedule:
- Night shift
- Rotational shift
- UK shift
- US shift
Supplemental Pay:
- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus
**Language**:
- English (required)
- Hindi (preferred)
Work Location: In person
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