
Customer Support Executive
1 week ago
**Job Summary**:
**Key Responsibilities**:
- Resolve customer issues promptly and effectively, maintaining high satisfaction levels.
- Maintain detailed records of customer interactions and transactions.
- Provide accurate product information and assist customers in understanding our services.
- Collaborate with team members and other departments to improve service delivery.
- Identify recurring customer issues and provide feedback to management for improvement.
- Participate in training and development sessions to enhance knowledge of products and services.
- Uphold company policies and ensure compliance in all customer interactions.
**Qualifications**:
- High school diploma or equivalent; Bachelor’s degree preferred.
- Proven experience in customer service or a similar role.
- Fluent in English, Telugu, and Hindi, with excellent verbal and written communication skills.
- Strong problem-solving skills and attention to detail.
- Proficiency in [specific software or tools, if applicable].
- Ability to multitask and thrive in a fast-paced environment.
Demonstrated empathy and patience in handling customer concerns.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹8,291.69 - ₹17,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
Work Location: In person
Expected Start Date: 06/11/2024
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