Swift Support

3 days ago

Bengaluru Karnataka, India StoneX Group Full time

Overview:
**Responsibilities**:
Experience utilizing WebEx and other remote conferencing and support tools to interact with other remote resources and customers.

Experience in working with the following a plus:

- IBM WebSphere MQ.
- SWIFT Security (CSP and SIP).

Job Duties

Provide SWIFT services (installations, upgrades, maintenance, and troubleshooting) to SWIFT customers globally.

Provide SWIFT 2nd level support to SWIFT Service Bureau customers.

Perform maintenance tasks in the Service Bureau (including installation of patches, upgrades, and configuration changes) as required.

Work with other team members within the SWIFT team and outside the SWIFT team (e.g. network, OS) to complete tasks.

Good written and verbal communication skills in English. Spanish communication skills a plus.

Be able to maintain clear communication with customers and team members.

Understand and implement procedures following documentation strictly.

Qualifications:
UG- B.E/BTech or a equal to this.

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