Customer Service Associate

7 days ago

Sohna Gurugram Haryana, India Unified Mentor Pvt. Ltd. Full time

**Job Title**: Customer Support Associate
**Location**: Sector-48, Gurugram (On-site)
**Salary**: ₹15,000/month + Performance-Based Incentives
**Training Period**: 3 Months

**About Unified Mentor**

Unified Mentor is a fast-growing EdTech company dedicated to providing high-quality certification and internship programs. Our mission is to equip students and professionals with the skills and mentorship they need to succeed in today’s competitive job market.

We are seeking a proactive and communicative **Customer Support Associate** who will serve as a key point of contact for our learners, ensuring a smooth, supportive, and enriching experience from enrollment to completion.

**Key Responsibilities**
- **Verification & Onboarding**: Conduct verification calls to confirm and validate student enrollment details.
- **Feedback Management**: Reach out to students to collect feedback and identify areas for service improvement.
- **Documentation Support**: Draft and issue official documents such as offer letters, Letters of Recommendation (LORs), and certificates.
- **Inbound Sales Assistance**: Handle incoming inquiries, explain course details, and guide prospective students through the enrollment process.

**Qualifications & Skills**
- Bachelor’s degree in any discipline.
- Strong verbal and written communication skills.
- Customer-focused with excellent problem-solving skills.
- Ability to adapt and thrive in a fast-paced, startup environment.

**Training & Growth**

This role includes a **3-month training period**, during which your performance will be closely monitored and supported. Upon successful completion, you will transition into a full-time role with increased compensation and added benefits.

**How to Apply**

**“Application for Customer Support Associate - On-site, Gurugram”**

Pay: ₹15,000.00 - ₹18,000.00 per month

Schedule:

- Morning shift

Supplemental Pay:

- Performance bonus

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

Expected Start Date: 01/05/2025

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