Customer Service Associate

2 weeks ago

Gurugram Haryana, India Gabit Full time

Gabit is a one-stop health and wellness platform that aims to add more healthy years to everyone’s lives. We offer personalised meal and fitness plans, along with science-backed skincare products, and fitness wearables, to achieve well-rounded health goals.

Our philosophy is rooted in the interconnectedness of health, and striking a balance between all dimensions of health - nutrition, fitness, sleep, mental wellness and skincare.

As a Customer Service Associate, you will play a vital role in ensuring customer satisfaction and maintaining positive relationships between Gabit and its users.

**Key Responsibilities**:

- Provide accurate and reliable information about products, services, pricing, and promotions.
- Investigate and troubleshoot customer concerns, problems, or complaints effectively and efficiently.
- Collaborate with other departments to resolve complex issues and ensure timely solutions.
- Record customer interactions, inquiries, feedback, and solutions in the company's database.

**Qualifications and Requirements**:

- Previous customer service experience is preferred
- Excellent communication skills, both verbal and written.
- Ability to remain calm and composed in challenging situations.
- Strong problem-solving skills and the ability to think on your feet.

**Job Types**: Full-time, Permanent

**Salary**: ₹25,000.00 - ₹50,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Application Question(s):

- What is your current CTC?
- Where are you currently located?

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

Ability to Commute:

- Gurgaon, Haryana (required)

Work Location: In person

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