Csa (Customer Service Associate)

2 days ago

Gurugram Haryana, India ARME Consulting Full time

**Currently seeking a highly organized and customer-focused individual to join as a CSA for a Reputed BPO. As a Patient Relationship Officer, you will play a pivotal role in ensuring the satisfaction and loyalty of our patients, while maintaining strong relationships with healthcare providers.**

**Position**:Patient Relationship Officer / Customer Service Associate

**Location**: Gurgaon, Haryana

**Job Type**: Work from Office

**Benefits**:

- Provident Fund
- ESI
- Accidental Insurance
- Rewards and Recognitions

**Qualifications**
- Any Graduate/Preferably Science Graduate
- 0 to 3 years of experience in Customer Service.
- Must be fluent in English, Hindi and any languages from Telugu, Kannada, Malayalam and Tamil
- Rotational Shifts & Week offs (Night Shifts also)
- No night shifts for females

**Required Skills**:

- Good communications skills
- Ability to listen proactively
- Good interpersonal skills
- Ability to handle work well and maintain quality
- Problem solving skills

**Responsibilities**:

- Associate will be responsible for handling incoming and outbound calls from customers/Patients
- Answer calls professionally to provide information about doctor schedule, hospital services, book and cancel appointments, or obtain details of complaints
- Keep records of customer interactions and transactions, recording details of inquiries, complaints,and comments, as well as actions taken in CRM
- Associate must reply to those queries in a set format

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹14,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Night shift
- Rotational shift

**Education**:

- Bachelor's (required)

**Language**:

- English (preferred)
- Telugu (preferred)
- Kannada (preferred)
- Malayalam (preferred)
- Tamil (preferred)

Work Location: In person

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