Client Service Associate

About the job:
Client Service Associate (CSA) is the face of Saxo towards Clients. The main responsibility of the position is to execute client service in a Professional manner driving positive NPS, adhering to the service processes and displaying compliant behavior. Besides the tasks of a CSA the SCSA has the skills and knowledge to solve the more complex queries and trading related issues

**Responsibilities**:

- Based on the work schedule the CSA will execute the incommoding and other tasks to optimize client experience and efficiency.
- The position is mandated to Service clients within the structure and processes in Global Client Services.
- The CSA also is mandated to handle VIP clients request with priority, and to the extend of other tasks being assigned (training/feedback), ad hoc from the leader, to handle the planning and execution of these tasks.
- Inbound phones
- Outbound phones
- E-mail
- CRM cases
- Tiered client set up - with focus on tier1 and below clients

**Profile**:
As a person you are known for your outmost professionalism, integrity and trustworthiness. You are a curious, collaborative and outgoing person that thrives in different environments.

You are comfortable with communicating and taking the lead, and at the same time, where necessary, you are willing to challenge the status quo.

While you have a great attention to detail, you can look at different perspectives, see through complexity and summarize issues clearly. What is important to us, is that you are a team player with a flexible mindset and dares to let your person show.

Additional Requirements:

- Customer Service Expert with at least 1 year of experience in client servicing function.
- You have a strong commitment to delivering exceptional service towards clients
- You are a strong communicator with excellent English communication both writing and speaking.
- Display excellent stakeholder management across Saxo Bank with special attention to local from office and leadership
- A team player willing to share experience and ideas as well as having the ability to communicate at different levels in the organization
- Be a committed, self-driven, proactive individual, who can thrive during hectic periods
- Experience from a client support role and the ability to liaise with clients in a timely professional manner
- Ability to follow clear guidelines and to ensure adherence to all compliance policies and procedures
- Comfortable in working in a Shift window - 24/5 rotational shifts.

We offer:
The global sales organisation is responsible for growing total realized earnings and assets under management through acquisition of new direct and wholesale clients, as well as through activation of the already existing client relationships, cross
- and up-selling, and development of global partnerships.

We aim to be digital-first and implement world-class digital engagement for all our clients and partners and focus on the human touch for our top clients and partners. This ensures that our teams in local offices spend their time on the most value-adding tasks with our partners and top direct clients.

We aspire to be a non-hierarchical, purpose-driven organisation. At Saxo, it is not about entitlement; it is about impact - no matter where you sit in the organisation. A good idea is always taken seriously and you can truly make a difference.

When you work here, you become a Saxonian. Obviously you will get an attractive compensation package. But we also invest in your personal development and offer you large responsibility from day one. We encourage an open feedback culture and a supportive team environment. If you show a collaborative spirit, drive and passion, your learning curve will be steep and your (international) career opportunities with Saxo immense.

At Saxo we don’t just offer a job - we offer an opportunity to invest in your future

How to apply: