Customer Service Associate {csa}

4 days ago


Gurugram Haryana, India Infiniserve IT Solution Pvt Ltd Full time

**Key Responsibilities**:

- Identify and assess customers' needs to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Provide feedback on the efficiency of the customer service process.

**Required Skills & Qualifications**:

- Bachelor's degree in any discipline (preferred).
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Excellent communication and presentation skills
- .Prior experience in customer service or support roles is an advantage**.**

**Preferred Qualifications**:

- Experience in telecom, BPO, and Telesales.
- Fluency in English and Hindi

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,200.77 - ₹31,721.33 per month

**Benefits**:

- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9430049665



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